Welcome to Priority Logistics Express. These Terms and Conditions govern your use of our shipping and logistics services. By accessing or using our services, you agree to these terms. Please read them carefully.
1. General Conditions
Priority Logistics Express provides shipping and logistics services subject to these Terms and Conditions. We reserve the right to update or modify these terms at any time without prior notice. By using our services, you accept these changes.
2. Services Offered
Our services include national and international shipping, freight forwarding, customs clearance, warehousing, and logistics management. Specific service details, rates, and availability may vary based on location, cargo type, and shipping needs.
3. Shipping Process and Documentation
All shipments must be accompanied by proper documentation, including invoices, bills of lading, and relevant permits. The sender is responsible for ensuring that all information provided is accurate and complies with local and international regulations.
We reserve the right to inspect shipments to ensure compliance with these terms and applicable laws.
4. Prohibited and Restricted Items
Certain items may not be eligible for transport under our services, including but not limited to hazardous materials, illegal goods, perishables (without special handling), and items restricted by local or international law. It is the sender’s responsibility to verify that all shipped items comply with our policies and legal requirements.
5. Rates, Fees, and Payment
Our rates and fees are calculated based on shipment weight, dimensions, destination, and selected services. Any additional fees, such as customs duties, taxes, and insurance charges, are the responsibility of the customer.
All payments are due as specified in our invoices. Failure to pay on time may result in shipment delays, additional fees, or suspension of services.
6. Insurance
While Priority Logistics Express takes care to handle all shipments responsibly, we recommend purchasing insurance coverage for valuable or fragile items. Insurance can be added to your shipment at an additional cost, covering damage or loss within the specified policy limits.
7. Delivery Times
Delivery times are estimates and may vary based on the shipping destination, customs processing, and other factors beyond our control. Priority Logistics Express is not liable for delays caused by weather, natural disasters, customs processing, or other external factors.
8. Limitation of Liability
Priority Logistics Express will not be liable for any loss, damage, or delay of shipments resulting from factors beyond our control, including but not limited to weather, government actions, or acts of nature.
Our liability for any shipment-related claim is limited to the lesser of the shipment’s declared value or the amount covered by insurance, where applicable.
9. Claims and Refunds
Any claims for lost, damaged, or delayed shipments must be submitted in writing within 14 days of delivery. Supporting documentation, such as the original invoice, tracking information, and proof of damage, must accompany the claim.
Refunds for eligible claims will be processed as per our internal policies, subject to inspection and review.
10. Customer Responsibilities
Customers must provide accurate information for all shipments, including correct addresses, contact details, and documentation.
It is the customer’s responsibility to ensure that all shipments comply with these terms, applicable laws, and regulations.
11. Governing Law
These Terms and Conditions are governed by the laws of United States and all of Europe. Any disputes arising from or related to our services will be resolved in accordance with these laws.
12. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at [support@prioritylogisticsexpress.org].
